Our privacy commitment
Information is used only to provide safe, personalised care. Staff receive ongoing confidentiality, governance and safeguarding training.
Privacy & legal governance
Absolute discretion. Complete trust.
Every conversation, assessment, medication note, support plan and wellbeing update is handled with security, integrity and respect.
Controlled access
Relevant information is limited to authorised care-team members, approved healthcare professionals and nominated family representatives.
Regulatory compliance
Policies are reviewed against healthcare regulation, nursing standards, safeguarding duties and person-centred principles.
Transparent care records
Accurate plans, observations, medication records and wellbeing updates support continuity and informed decision-making.
Safe digital systems
Secure storage, protected access, encrypted communication, monitoring and controlled sharing safeguard confidential data.
Our promise
Privacy is a fundamental part of compassionate care. Families can expect dignity, honesty, professionalism and complete discretion.
1. Who we are
VEL Home Care Ltd is responsible for the personal information it collects through this website. Questions or privacy requests can be sent to info@velhomecare.co.uk or submitted through our contact page.
2. Information we may collect
When you contact us, we may receive information such as:
- your name, telephone number, email address and postcode;
- the type of care you are interested in;
- details you choose to include in your enquiry;
- technical information generated when your browser loads the site.
Please avoid sending detailed medical records or highly sensitive information through the general website enquiry form. Our team can explain a suitable secure process if more information is needed.
3. How we use personal information
We may use personal information to:
- respond to enquiries and arrange consultations;
- understand the broad type of support being requested;
- communicate about an enquiry or an existing relationship;
- protect our website and comply with legal responsibilities;
- improve the clarity, accessibility and performance of our services.
We process information only where there is an appropriate legal basis, such as responding to your request, preparing for a service agreement, meeting a legal duty or pursuing a legitimate business interest that does not override your rights.
4. When information may be shared
We do not sell personal information. Information may be shared only where necessary with authorised staff, carefully selected service providers, professional advisers, regulators or public authorities where disclosure is legally required.
5. Retention and security
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, safeguarding or record-keeping responsibilities. We use proportionate organisational and technical safeguards designed to protect information from unauthorised access, loss or misuse.
6. Your privacy rights
Depending on the law that applies, you may have rights to request access, correction, deletion, restriction, objection or transfer of your personal information. You may also withdraw consent where processing relies on consent and raise a concern with the relevant data-protection authority.
We may need to confirm your identity before completing a privacy request so that information is not disclosed to the wrong person.
7. Cookies and third-party services
This website does not currently use non-essential advertising or profiling cookies. It loads selected third-party resources, including Bootstrap, Bootstrap Icons, jQuery, Google Fonts and an OpenStreetMap embed. Those providers may receive technical connection information under their own privacy terms.
8. Policy updates
We may revise this policy when the website, our practices or legal requirements change. The date above identifies the current version.